Refund Policy


Due to the perishable nature of our products, we unfortunately do not accept returns or exchanges. 

In the case that you have received products that are damaged, past 72 hours from dispatch, or missing we will be able to asses your order for a refund, store credit or replacement.

Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Once we are reasonably satisfied that the item was not delivered to you, then we will (at your option): 

  1. provide you with a credit to your on-line account within 3-5 business days for the Products that were charged but not delivered to you; or
  2. arrange for a re-delivery of the missing item at an agreed time; or
  3. in some cases provide you with a refund.

If approved for a refund, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Email: office@purefoodstas.com

Phone: 03 6231 4233

Unfortunately, we cannot accept returns or refunds on gift cards.