Shipping Policy


Delivery:

Whilst all due care and attention is taken by Woodbridge Smokehouse in organising the prompt delivery of your order, sometime the delivery estimates are out of our control and as such may be longer or shorter than expected.

Your orders are packaged in polyfoam or cardboard boxes and filled with frozen gel ice packs to maintain a cool temperature for up to 72 hrs. If no one is home upon delivery, your order will be left at your door or as per your advised instructions.

We will deliver the Products to the front door at the relevant Delivery Address. If you ask us to deliver inside a premise or building at the Delivery Address and we agree to do so, then you are responsible for all loss or damage suffered by us in connection with our delivery of the Products beyond the front door of the Delivery Address.
You agree to comply with certain delivery requirements specified below and such other requirements that we notify to you when you place your order through the Site.
If the delivery relates to your first order, then you must be present to accept the delivery of that order and, at our request, provide us with photographic identification.
We will require the person accepting the delivery of your order to provide us with proof of that person’s identity (including photographic identification) and, where relevant, age. If the order has been paid by credit card, then we may also ask you to show us the credit card for us to conduct our verification checks.
If there is no one or no appropriate person (for example, above 18 years old for Restricted Products) at the Delivery Address to receive the order or, if you are required to be present at the time of delivery and you are not present at that time, then:

  • we will leave the delivery at the premises if you have provided Authority to Leave, however you are responsible for all loss or damage suffered after delivery;
  • we will not deliver the Products you have ordered; 
  • we may charge you a fee of up to $25 and the charges for any perishable Products in your order that we have accepted;
  • acknowledge and agree that any person at the Delivery Address who receives the Products is authorised by you to receive your order; and
  • will ensure that the person receiving any tobacco, liquor or other relevant Restricted Products is over the age of 18 years or such other minimum age as prescribed by law.

In this instance, we will endeavour to contact you or you may contact us to arrange for delivery at a different time, and we may charge you an additional Delivery Fee for that replacement delivery.

We will not deliver:

  • alcohol or liquor Products to a person who is intoxicated or not of the appropriate legal age; and
  • tobacco Products (including cigarettes) to a person that is not of the appropriate legal age.

You acknowledge that we may record the details of any identification provided in relation to delivery of Products.


Collection
You agree to comply with certain collection requirements specified below and such other requirements that we notify to you when you place your order through the Site:

  • photographic identification and a signature must be provided when you collect your order; and
  • the card used for payment is required to be shown when you collect your order.

If you will not be the person collecting your order then your representative must provide us with proof of their identity (including photographic identification) and, where relevant, age, and the card used for payment.

If you do not supply the appropriate identification or the relevant card of purchase:

  • (a) we will not allow collection of the Products you have ordered; and
  • (b) we may charge you a fee of up to $25 and the charges for any perishable Products.

If you do not collect your order within the booked collection window then we may charge you a fee of up to $25 and the charges for any perishable Products in your order that we have accepted.

In this instance, we will endeavour to contact you or you may contact us to arrange for collection at a different time, and we may charge you an additional fee for that replacement order.
You agree to ensure that the person collecting any tobacco, liquor or other relevant Restricted Products is over the age of 18 years or such other minimum age as prescribed by law. We will not allow collection of an order of:

  • alcohol or liquor Products to a person who is intoxicated or not of the appropriate legal age; and
  • tobacco Products (including cigarettes) to a person that is not of the appropriate legal age.

 You acknowledge that we may record the details of any identification provided in relation to collection of Products.


Fraud and risk assessment
We have processes in place to assist in detecting transactions that may be illegal or in breach of these terms. We may contact you by telephone or email to confirm your payment and information details.If we are unable to confirm these details, we may cancel your order.

If you have any questions or issues, please contact Customer Service on 03 6231 4233 or office@woodbridgesmokehouse.com.au.